"Looks like the Music Video Creator is not running" problems

On some network or router configurations when you try to use the Youdio app you may get a message that says that the Youdio Music Video Creator is not running, when in fact it is actually running on your computer.

This sometimes happens when the Youdio Web app cannot talk to the Youdio server correctly, which can be due to a Domain Name Server problem with your Internet configuration. You can fix this by using the free Google Public DNS service, which is designed to make your Internet connection faster and more secure - so using this service is highly recommended in general.

Full instructions on how to set up your computer to use this service can be found on the Google Public DNS page.

Once you have set this up, restart your browser and the WWB app and it should now work correctly. If you are still having problems, please contact WWB Support directly.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk